Delivery service (applicable if you have selected to have your order(s) delivered to a designated billing address)

1. You may enjoy free delivery service for once to your specified billing address when your order satisfies our minimum purchase amount at HK$3,000 at our store (as specified under your invoice). For purchase amount below HK$3,000, a delivery charge of HK$150 shall apply (per delivery).

2. Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories. This service is available from 10am to 6pm between Monday and Saturday (excluding public holidays) at one of the following timeslots:10am to 2pm2pm to 6pm

3. Next Day DeliveryFor successful orders placed at our store between 9am to 12noon between Monday and Saturday (excluding public holidays) and confirmed by us via email, the estimated time for delivery to your specified billing address will be on the following business day during your selected timeslot (except Sundays and public holidays).For orders placed after 1pm on Saturday, the earliest estimated delivery date will be the day following the next business day.We will deliver as scheduled to the best of our ability. Next Day Delivery may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas or Chinese New Year) as we may need to cope with high volume of orders.

4. Delivery service is not available:- at non-permanent address, restricted areas, outlaying islands, hotel guest rooms, ports, marinas.- at premises which are not accessible by elevator for delivery of 5 cases or more; and- where there are no authorised or legitimate unloading area within 50 metres of the building of the delivery address.

5. After your order has been accepted, we will confirm with you about the expected delivery time and date. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.

6. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rainstorm signal, we will try our best to arrange the products to be delivered on the next day.

7. If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).

8. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

9. We reserve the right to charge storage fees at our prevailing rates in the event that you fail to receive the ordered products within 2 weeks from the date of order confirmation not arising from our faults. In such case, you are required to settle any outstanding fees before you can collect your order.

10. In case of any dispute, our determination shall be final.

Local Shipping (within Hong Kong)

All deliveries will be made using temperature-controlled delivery services. Delivery is free-of-charge for once per order reaching HK$3,000; for order under HK$3,000, a flat fee of HK$150 per delivery will apply. After payment confirmation, it will take around 1-2 working days for delivery arrangement (For in stock items).

Delivery Schedule

Delivery arranged between Monday to Saturday, excluding Sundays and public holidays. (HK Island, Kowloon & New Territories)

For orders placed after 12 noon on Saturday, the earliest estimated delivery date will be the day following the next business day (Tuesday).

*Tung Chung & Discovery Bay & Park Island: Deliveries will be scheduled on Saturday only; Restricted areas and Other Outlying Islands: No delivery service can be provided to these locations at the moment.

* We will deliver as scheduled to the best of our ability. Next Day Delivery may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas or Chinese New Year) as we may need to cope with high volume of orders.

Delivery Time: 10am - 6pm

Please let us know if there is a specific delivery timeslot that would be preferred, and we will do our best to accommodate.

Delivery Cut-Off Time

All deliveries will need to be scheduled before 12noon & 1 working day in advance of the requested date of delivery. (except Sundays and public holidays)

Urgent Delivery

For any urgent delivery, an extra charge of HK$350 will be applied per order. Payment for urgent deliveries required to be settled in prior 12noon.

Self-pick-up at Central shop

For order under HK$3,000, confirmed order can be self-picked up at our Central shop during business hour, it will take around 1-2 working days for delivery arrangement (only for in stock items & except Sundays and public holidays)

Note:

1. Any request for deliveries outside of the above schedule will be subject to a surcharge. Please check with your respective account manager for details or reach us at 2504 2221or WhatsApp 9080 3095 anytime.

2. Delivery service is not available: at non-permanent address, restricted areas, outlaying islands, ports, marinas. at premises which are not accessible by elevator for delivery of 5 cases or more; where there are no authorised or legitimate unloading area within 50 metres of the building of the delivery address.

3. We will not be responsible for any entrance or gate charges at the delivery destination. Kindly help settle such charges in advance, or we will send the receipt to customers to repay such charges after delivery has been made.

4. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rainstorm signal, we will try our best to arrange the products to be delivered on the next day.

5. We reserve the right to charge storage fees at our prevailing rates in the event that you fail to receive the ordered products within 10 weeks from the date of order confirmation not arising from our faults. In such case, you are required to settle any outstanding fees before you can collect your order.

6. In case of any dispute, our determination shall be final.

Overseas Shipping

If you wish to have the wines shipped abroad, you may arrange your own courier to pick up the wines directly from our office by appointment (Address: 603, 6/F, LOKE YEW BUILDING 50-52 QUEEN'S ROAD CENTRAL, HONG KONG) All shipping and relevant fees will be at your own cost.

Or we offer courier services through our shipping partner DHL (or other 3rd Party forwarding/shipping partners as required), please refer to the shipping fees below. The fees include packing and door-to-door delivery. The transit time is approximately 3-7 working days and does not include insurance, import tax, sales tax or any other taxes/extra charges unless otherwise specified). We will only offer courier services by DHL during Oct - May (i.e. no shipment during Jun - Sep period):

MACAU

1-6 bottles: HK$100 per bottle

Over 6 bottles: by request quotation

Approx. Leadtime: 2-3 working days

TAIWAN

Via DHL

1-2 bottles: HK$ 1350 per shipment

3-6 bottles: HK$ 1500 per shipment

Approx. Leadtime: 4-7 working days

SINGAPORE

Via DHL

1-6 bottles: HK$ 1800 per shipment

Approx. Leadtime: 2-4 working days

KOREA

Via DHL

1-2 bottles: HK$ 1350 per shipment

3-6 bottles: HK$ 1500 per shipment

7-12 bottles: HK$ 2500 per shipment

Approx. Leadtime: 4-7 working days

JAPAN

Via Yamato

1-5 bottles: HK$ 1130 per shipment

Approx. Leadtime: 3-7 working days

Via DHL

1-5 bottles: HK$ 1800 per shipment

Approx. Leadtime: 3-7 working days

For delivery to other locations, please contact us for details.