General Terms of Sale

Sales

All sales are subject to our final confirmation. All orders received verbally, by phone or electronic mail are considered final. No cancellations will be accepted. Prices are subject to change without notice.  All wines are offered subject to remaining unsold.  Unless stated otherwise, all wines are offered lying in Hong Kong.  All goods sold are strictly non-exchangeable and non-refundable. 

By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18.

Wine Conditions

Ullages of all wines offered are top shoulder or better, unless otherwise stated. Although we strive to find wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for old wines. We do not accept return wines for any reason, including corked wines.

Payment

Payment is due immediately upon receipt of invoice, except for approved trade account. Method of payment may be in the form of HKD cheque or by bank transfer. Please allow 3 working days for payment to clear before goods may be released.

In the event of non-payment of an invoice within the specified terms stated above, Ginsberg+Chan Wine Merchants Asia reserves the right to charge an interest of 3% per month of the overdue amount until payment. If the Company shall have to consult solicitors or other agents to recover overdue sums, the Customer will indemnify the Company in relation to reasonable fees payable to such solicitors and/or agents.

Delivery/Collection

Ginsberg+Chan Wine Merchants Asia Limited offers a free delivery service to any address on the Hong Kong Island, Kowloon and the New Territories for purchases over HK$2,000. For purchases less than HK$2,000 we charge HK$100 per delivery. (Single shipping address only. $150 will be charged to deliver items to each additional location.)

For delivery to the outlying islands and for international deliveries, please contact us for further information at +852 2504-2221 or sales@ginsbergchan.com.

By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18.

Breakages/Shortfall

All Customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.

Storage

Due to the delicate nature of vintage wines if you are unsure of your storage capabilities we recommend you keep your wines at our facility until you are ready for shipment. For purchases above HK$2000, we are happy to store any of your purchased wines at our state of the art facility for up to 30-day free of charge (upon order confirmation). If storage is required after 30 days, we charge a storage fee of $3 a bottle per month.  Please contact us for further details. 

Force Majeure

Ginsberg+Chan Wine Merchants Asia Limited shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.

Law and Jurisdiction

All sales and contracts are governed by the laws of Hong Kong SAR.