General Terms of Sale
Sales
All sales are subject to our final confirmation. All orders received verbally, by phone or electronic mail are considered final. No cancellations will be accepted. Prices are subject to change without notice. All wines are offered subject to remaining unsold. Unless stated otherwise, all wines are offered lying in Hong Kong. All goods sold are strictly non-exchangeable and non-refundable.
By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18.
Wine Conditions
Ullages of all wines offered are top shoulder or better, unless otherwise stated. Although we strive to find wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for old wines. We do not accept return wines for any reason, including corked wines.
Payment
Payment is due immediately upon receipt of invoice, except for approved trade account. Method of payment may be in the form of HKD cheque or by bank transfer. Please allow 3 working days for payment to clear before goods may be released.
In the event of non-payment of an invoice within the specified terms stated above, Ginsberg+Chan Wine Merchants Asia reserves the right to charge an interest of 3% per month of the overdue amount until payment. If the Company shall have to consult solicitors or other agents to recover overdue sums, the Customer will indemnify the Company in relation to reasonable fees payable to such solicitors and/or agents.
Delivery/Collection
Ginsberg+Chan provides a free delivery service once per each paid order with a value above $3000 within the first 90 days from the invoice date, or when the wines become available in Hong Kong.
The current standard delivery fee is $150 per delivery to any one address on the Hong Kong Island, Kowloon and the New Territories.
After 90 days, regardless of your invoice amount delivery fees at the current rate will be charged in addition to monthly storage fees.
For delivery to the outlying islands and for international deliveries, please contact us for further information at +852 2504-2221 or sales@ginsbergchan.com.
By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18.
Breakages/Shortfall
All Customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.
Storage
Due to the delicate nature of vintage wines if you are unsure of your storage capabilities we recommend you keep your wines at our facility until you are ready for shipment. For purchases above HK$3000, we are happy to store any of your purchased wines at our state of the art facility for up to 90-day free of charge (upon order payment). If storage is required after 90 days, we charge a storage fee every month with a statement of billing sent to you every quarter.
| Wine in storage | Rate |
| Above 24 bottles | HKD $3.5 per bottle per month, to be billed quarterly |
| 1-23 bottles | Minimum storage fee of HKD $250 per quarter |
Force Majeure
Ginsberg+Chan Wine Merchants Asia Limited shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.
Law and Jurisdiction
All sales and contracts are governed by the laws of Hong Kong SAR.