Warehouse message about delays

Dear Valued Customers,

Due to the rapid spread of COVID-19 variant, Omicron, across the city, the HK Government has tightened the quarantine policy which results in more buildings under mandatory examination with higher frequency. This results in causing more warehouse staffs subject to mandatory examination and home quarantine and thus causing a direct impact on our warehouse efficiency. 

We are sorry that during this period of time, there may be irregular delays in our services including transportation, warehouse operation and value-added services. We will endeavor to minimize the impact on our daily operation and our CS team will work closely with you to prioritize any urgent shipments.

Below actions would be in immediate effect starting from 9th Feb, 2022

  1. For confirmed case building (with blocked building圍封)
    >>No delivery service 
  2. For confirmed case building (with Compulsory Testing強檢
    >>Either no delivery /request of the client to pick up at lobby or frontdesk 

Lastly, we wish you and your family safe, good health and prosperous Year of the Tiger.